Mystery Shopping Services
Can you say with 100% confidence that your employees consistently create remarkable customer experiences? If not, we can answer that for you.
At Starla West International, we offer professional and comprehensive mystery shops designed to evaluate your customer’s experience all the way from calling to schedule an appointment to walking through your door and making a purchase. We specialize in comprehensive evaluations of your client’s true experience so that you can identify ways to improve the overall experience and separate yourself from your competition.
MYSTERY SHOP DESIGN
We offer in-person and telephone mystery shops that can be customized to include any variation of the following elements:
- Customer Service Behaviors
- Purchase or Service Experience
- Sales Process & Cross Selling
- Employee Appearance & Behavior
- Marketing & Merchandising
- The Facility
DELIVERABLES
Upon completion of the shop, Starla will meet one-on-one with your executive team for an Executive Review. Results will be reviewed, recommendations will be discussed and a follow-up coaching and training plan will be developed. Most shopping programs simply tell you what needs to be fixed. Not ours! We’re in the game with you as we help you implement the agreed upon changes with coaching and training.
You receive:
- An Executive Summary that features an analysis of the shop results.
- An Individual Report for each shopping experience that provides narratives, written comments, quotes and numerical information for that visit.
- Detailed Recommendations with Actionable Items on how you and your team can improve the client experience.
- Customized Follow-Up Coaching/Training
Find out exactly what your customers experience when doing business with you. Equipping yourself with this knowledge is the first step to making a positive change. Call or email us today.
