Becoming a More Effective Listener
Communication is a two-way street. However, all too often, we focus on what we’re trying to say rather than what we need to hear. Simply put, listening is a skill, and if your team learns to do it well, you’ll not only experience a more cohesive work environment, you’ll also find new opportunities to grow your business. You’ll also cut down on costly errors caused by poor listening. We offer a proven program that can help your team becoming more effective listeners.
LEARNING OBJECTIVES
As a result of this training, your team will:
- better understand what influences listening,
- identify their natural listening approach,
- explore their strengths and challenges as a listener,
- understand the communication gaps that can occur,
- recognize when to use different listening approaches, and
- develop a plan to improve their listening skills.
TIMELINE
This training can be facilitated in one day. However, it is most effective when employees are given one week in between sessions to process the training content and put into practice their newly learned skills. Therefore, a three-week training program is suggested with three-hours of coaching each week.
The benefit of three separate two-hour sessions is it allows us to (1) incorporate homework that encourages real-world application and (2) provide follow-up coaching based on the attendees’ homework experience. This is the best approach to ensure employees (1) absorb the training content and (2) adopt new behaviors that ultimately result in improved sales skills.
Don’t let ineffective listening skills negatively impact your bottom line. Invest in your team’s listening skills today. Call or email us today!
