Monthly Archives: October 2010

The knowing, understanding, and carrying out of proper etiquette is crucial to our success as business professionals.

No one is born into this world with proper etiquette, excellent manners and social graces. These are learned skills. If employees have not learned these skills from their parents or educational environment, then employers must we willing to teach these skills.

85% of What We Know We’ve Learned From Listening

We all know that listening plays a crucial role in our ability to communicate effectively in both our personal and professional lives, yet very few of us take the time to fully develop this skill. According to the International Listening Association website, 45% of our time is spent listening, yet it is the most underdeveloped skill of most people.

Jeans: Business Casual or Not?

One of my readers recently asked, “Would you consider jeans, a blazer and dress shoes to be business casual?  When are jeans appropriate in a business meeting?” We should never assume jeans are acceptable for a business casual environment.  They … Continued

24 Ways to Ruin Your Image

Attention to detail is the sign of a well-dressed professional.  Make sure none of the following are visible to spoil your finished look in a professional environment. SHOES (1) unpolished or rundown shoes (2) sandals, flip flops, or open-toed shoes … Continued

How to Respond When You Are the Recipient of Rude and Disrespectful Cell Phone Behavior

 A few months back, I wrote an article entitled What Do Your Cell Phone Behaviors Say About You?  In response, I received the following email from one of my readers: *********************************************** Hi Starla,  I am really enjoying your emails; this one … Continued

How Two Children Taught Us To Step Outside Our Comfort Zone

I’ll begin this post with a story best told by my husband, Brian. “I would say my level of bravery is average.  Spiders don’t bother me.  I am comfortable in the dark, and I even think clowns are funny.  But for … Continued

One of the Best Testimonials an Image Consultant Could Ever Receive

“Starla West makes a good impression. When I first met Starla, she was fairly new on the Indianapolis networking scene. I hadn’t seen nor heard of her before, but from my first moments in her presence, I knew she was competent, confident, and someone I wanted to work with and get to know better. Thus, it didn’t surprise me in the least to learn Starla is an Image Consultant. Ah, so that explains it, I thought. She knows how to give a great first impression.

Over the next several