Monthly Archives: May 2010

A Healthy Rule to Live By – The Rule of 99%

choosing the right attitude and behaviors An individual once told me she doesn’t offer handshakes to strangers anymore. When I asked why, she replied, "This one time…I offered my hand to a customer and she refused to shake it.  Ever … Continued

When is it acceptable to wear white?

Here in the United States (especially in those parts of the country where there are four distinct seasons), white pants, shoes, dresses, purses, etc. are typically worn between Memorial Day and Labor Day. Why, you ask?  White is a color … Continued

Temperatures and Steeping Times for Tea

steeping times,steeping temperatures,tea A warm cup of tea on a chilly spring morning sure hits the spot! Remember, some teas are more sensitive to temperature and steeping times than others. If not prepared correctly, these teas can taste bitter. White … Continued

What is driving me absolutely crazy? One simple word.

verbal presentation,professional image,verbal skills,impression management,speaking properly,strong command of the English language,Starla West,Corporate Image Coach Over the last couple of months I found myself using a word that when I use it, I immediately cringe and think to myself, “Starla, you … Continued

Five Simple Ways to Get Your Employees to “Play Nice”

professional etiquette,management skills,leadership skills,professional behavior,playing nice,teamwork The ultimate goal for any organization is to get its employees to view one another as “internal customers” and interact with each other – productively and  harmoniously – in an atmosphere of mutual respect. … Continued